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Department of Aging and Community Living

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Case Management

The Department of Aging and Community Living’s (DACL) Case Management team helps clients identify their needs, set mutually agreeable goals, develop a plan of action to reach those goals, and provide connection to long-term services and supports.

Case Management services are offered to:

• District seniors age 60 and older and adults 18-59 with disabilities who have complex needs and require coordination with multiple parties to reach their goal(s)

• District caregivers

Case Management does NOT:

• Provide therapeutic or mental health services

• Have the authority to take custody of any adult for any reason

For example:

Examples of DACL Case Management services may include, but are not limited to:

- Assistance filling out public benefits applications and applying to long-term programs and supports

- Receiving home health aides, services to declutter the home, and home modifications for accessibility

- Connecting to transportation, nutrition, and socialization services


Frequently Asked Questions

What does DACL case management do?

DACL case managers connect seniors and adults with disabilities to community supports, benefits, programs and resources to help meet the person’s identified needs. This can include providing information about resources and programs, answering questions, making referrals, helping complete applications, following up on applications that have been completed, and advocating for clients with other providers.

Who is eligible for DACL’s case management services?

Eligibility criteria are as follows:

  • Client is a DC resident.
  • Client is age 18-59 and has a disability, or client is 60 years of age or older.
  • Client needs assistance with resolving issues that are impacting their quality of life and their ability to function well in their community.
  • Client needs assistance with application/renewal of public benefits or other programs and does not have case management services through another entity.
  • Client or their legal guardian must consent to services.

View more frequently asked questions here.


Case management is short-term support that leads to a long-term solution.

Call 202-724-5626 for more information.

Contact TTY: